Centopixel – Privacy Policy & Data Protection

Centopixel is aware of how important the ways in which your personal information is used and shared are to you, and we appreciate the trust you place in us to handle it carefully and responsibly. This Privacy Policy describes how we collect and process your personal data through the websites, devices, products, services, online and physical stores, and applications of Regia Compagnia that refer to this Privacy Policy (collectively, the “Centopixel Services”).

What personal data of registered customers is collected?

Personal data is collected in order to provide and continuously improve Centopixel’s products and services. The categories of personal data collected are:

Data provided directly:
Any data you provide is stored in relation to the Centopixel Services. You may choose not to provide certain data, but this may limit your ability to fully use the Centopixel Services.

Data collected automatically:
We automatically collect and store certain categories of data related to your use of the Centopixel Services, including your interaction with content and services available through them. Like many websites, we use “cookies” and other unique identification tools and obtain certain types of data when your browser or device accesses the Centopixel Services or other content provided by, or on behalf of, Centopixel on other websites.

Data received from other sources:
We may receive information about customers from other sources, for example from couriers regarding updated delivery and address information. This data is used to update Regia Compagnia systems and to facilitate future deliveries.

How is personal data processed?

Personal data is used to perform, provide, and improve the services offered to our customers.

Purchase and delivery of products and services:
Personal data is used to receive and manage orders, provide products and services, process payments, and communicate regarding orders, products, services, and promotional offers.

Providing and improving Centopixel Services and resolving issues:
Personal data is used to provide functionality, analyze performance, fix errors, and improve the usability and efficiency of the Centopixel Services.

Suggestions and personalization:
We use your personal data to suggest features, products, and services that may be of interest to you, to identify your preferences, and to personalize your experience with the Centopixel Services.

Fraud prevention and credit risk:
Personal data is processed to prevent and detect fraud and abuse, in order to protect customer security.

Compliance with legal obligations:
In some cases, we collect and use your personal data to comply with legal obligations. For example, we collect information from third-party sellers regarding their registered office and bank account for identification and other purposes.

Customer communications:
Personal data is used to communicate with you regarding Centopixel Services through various channels such as telephone, email, and social media chat.

Purposes requiring consent:
In certain cases, your consent may be requested to process specific personal data for specific purposes. These purposes will be clearly communicated. After providing consent, you may withdraw it at any time, and the data will no longer be processed for that purpose.

Is personal data shared with third parties?

Customer data is a fundamental component of our business, and we will never sell our customers’ personal data to third parties.

Third-party service providers:
We use other companies and individuals to perform certain activities on our behalf, such as delivering packages, sending postal mail and emails, analyzing data, providing marketing assistance, processing payments, transmitting content, and providing customer support services. These providers have access only to the personal data necessary to perform their tasks and may not use it for other purposes. They are required to process personal data in accordance with this Privacy Policy and applicable data protection laws.

Protection of Regia Compagnia and others:
We disclose account data and other personal data when we believe such disclosure is necessary to comply with legal obligations; enforce or apply our General Terms of Use and Sale and other agreements; or protect the rights, property, or safety of Regia Compagnia, our users, or others. This may include exchanging information with companies and organizations involved in fraud prevention or credit risk reduction. In cases other than those listed above, you will be informed whenever your personal data is shared with third parties and will have the option to consent or not.

Transfers outside the European Economic Area:
Any transfers are carried out in compliance with this Privacy Policy and applicable data protection regulations adopted by the European Commission.

How is the security of personal data ensured?

Regia Compagnia is committed to protecting the security of personal data during transmission by using encryption protocols and software.
We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
Physical, electronic, and organizational security measures are adopted for the collection, storage, and disclosure of customer personal data. Security procedures may require identity verification before personal data is disclosed.
It is important to protect your password and devices from unauthorized access. We recommend using a unique password for your Centopixel account and always logging out when using a shared computer.

What personal data can you access?

You can access your personal data, including name, address, payment options, personal profile information, settings, and purchase history, through the “My Account” section of the website.

Available options:
For questions or objections regarding how we collect and process personal data, please contact Centopixel customer service. Many Centopixel Services include settings that allow you to choose how your personal data is used. You may choose not to provide certain data, but this may limit your ability to use many Centopixel Services.
Where personal data is processed based on consent, you may withdraw consent at any time, and processing for that purpose will cease. Under applicable law, you have the right to request access to, rectification or deletion of personal data, and to exercise the right to data portability. You may also object to processing or request restriction of processing in certain cases. To exercise these rights, contact Centopixel customer service at info@regiacompagnia.com, using the subject line “assistance”.

Can minors use Centopixel Services?

Purchases on Centopixel are reserved exclusively for Italian citizens who are at least 18 years old. Foreign customers may purchase on Centopixel only if they are of legal age under their national law. If no such legislation exists, the minimum age is 21.

How long is personal data retained?

Personal data is retained to allow continuous use of the Centopixel Services and for as long as necessary to fulfill the purposes described in this Privacy Policy, as required by law. Transaction history is retained to allow review of past purchases, repeat orders, and view delivery addresses. Tax and commercial data is retained in compliance with applicable laws.

General Data Protection Regulation (GDPR) – Legal bases

The EU General Data Protection Regulation (GDPR) requires that personal data processing be based on a legal basis. The legal bases depend on the specific purpose of processing and include:

Performance of a contract:
When providing products and services or communicating about them, including order management, product and service delivery, and payment processing.

Consent:
Where consent is required for specific purposes, it will be clearly communicated. Consent may be withdrawn at any time, and processing for that purpose will cease.

Other legal bases may apply depending on the purpose of processing.

Contacts, notices, and updates

For questions about how Regia Compagnia uses and processes personal data, or to contact a data controller, please send a description of your inquiry and we will do our best to assist you.
The Data Protection Officer can be contacted at info@regiacompagnia.com, using the subject line “Privacy”.

Our activities evolve over time, and this Privacy Policy may be updated accordingly. We encourage you to regularly review our website for any changes. The current Privacy Policy applies to all data in our possession unless otherwise stated. We will never make substantial changes that reduce customer data protection without the consent of the affected customers.

We use cookies and similar technologies (“cookies”) for the following purposes.

Functional cookies:
We use cookies to provide our services, for example to:

recognize you when you log in;
recognize you as a Regia Compagnia Prime member and provide personalized features and services;
show features, products, and services that may interest you, including advertising related to products and services available on Centopixel;
track items saved in your shopping cart;
prevent fraudulent activity;
enhance security;
remember your preferences, such as language and currency.

We also use cookies to understand how customers use our services in order to improve them, including research and analysis to enhance content, products, and services.

Authorized third parties may also set cookies when you interact with Centopixel Services. These third parties include search engines, analytics and measurement service providers, social media platforms, and advertising companies. They use cookies to deliver interest-based advertising, measure ad effectiveness, and provide services on behalf of Regia Compagnia.

Additional information

Functional cookies remain in your browser for 13 months from your last interaction with our services, except for cookies used to store privacy settings (such as advertising preferences), which may remain for up to 5 years. Other cookies remain for 13 months from acceptance.

You can manage cookies through your account settings after logging in. If you are not logged in, you may need to reset your preferences.
Alternatively, your browser settings can prevent acceptance of new cookies, notify you when cookies are received, disable or remove cookies, and control when they are deleted.

Functional cookies enable essential features of Centopixel. If you block or reject them, some features and services may not function properly, such as adding items to your cart, completing orders, or accessing services that require login. You can manually change preferences each time you visit our services.

Report suspicious communications or web pages

We take phishing and spoofing attempts seriously. If you receive suspicious correspondence, calls, SMS, or emails that appear not to be from Regia Compagnia, or if a webpage pretends to be Centopixel, report it immediately to info@regiacompagnia.com with the subject “phishing”, or call +39 348 988 4964.

Request account closure and data deletion

You may request permanent closure of your Centopixel account and deletion of your data. After initiating the procedure, a confirmation notification will be sent to the email address associated with your account or via SMS. You must respond within 5 days to verify your request.

Note: Once closed, your account will no longer be accessible and cannot be restored. If you later decide to use our services again, you will need to create a new account.

Terms & Conditions