Premium Tailor-Made Services

We analyze the customer experience in a professional, measurable, and operational manner, using qualified and internally trained mystery shoppers.

We evaluate the entire customer journey to identify strengths, weaknesses, and opportunities for improvement.

What we analyze:
– Welcome and first impression
– Staff competence and interaction
– Sales process, upselling, and cross-selling
– After-sales service
– Customer journey across physical, digital, and telephone channels

Types of intervention:
– In-store mystery shopping
– Mystery traveling for hotels and boutique hotels
– Online mystery shopping (e-commerce, UX, reservations)
– Mystery calling
– Mystery email/chat

Outputs provided:
– Detailed reports with measurable KPIs
– Structured analysis of strengths and weaknesses
– Operational improvement roadmap
– Training and implementation support

Ideal for retail, hotels, restaurants, luxury goods, large-scale retail trade, fashion, electronics, theme parks, and professional services.

We design and reorganize brand and sub-brand ecosystems.
We build solid, scalable, and coherent architectures for corporate groups, holding companies, and multi-product businesses.

Services included:
– Brand audit and positioning analysis
– Architectures: master brand, single brand, endorsed, multi-brand
– Narrative and strategic guidelines
– Brand voice definition
– Relaunch or transformation plan

Comprehensive image, identity, and corporate communications projects.

Activities:
– Brand restyling or reimagining
– Enhanced visual identity across all touchpoints
– Brand and application manual
– Rebranding for expanding or repositioning companies

We build integrated communications systems for structured companies.

Solutions:
– Institutional narrative framework
– Internal and external communications
– Corporate templates, documents, presentations, pitch decks
– Tone of voice definition

Development of advanced portals and corporate websites for international groups.

Services:
– Multilingual corporate websites
– Multi-brand and multi-category portals
– Advanced CMS and headless solutions
– International SEO and content localization

Strategy, design, and operations for projects with multiple brands, product lines, or segments.

Activities:
– Multi-brand positioning and strategy
– Visual and narrative coordination
– Integrated launch campaigns
– Cross-brand KPIs and data analysis

We support top management and entrepreneurs with ongoing advisory services.

Services offered:
– Competitive and scenario analysis
– Performance KPIs and quarterly plans
– Strategic roadmap
– Support for operational and positioning decisions

Services dedicated to organizations requiring maximum confidentiality or non-standard processes.

Possible interventions:
– Communications for mergers and acquisitions
– Unannounced brand or product launches
– Internal communication systems for change management
– Confidential architectures for groups and multinationals